Frequently Asked Questions

Are the servers located in Thailand?

Yes, if you want. We have physical infrastructure in Thailand but also in every other continent. We recommend to host the website where most of the visitors of the website are, so if the target market is Thailand, we recommend Thailand. For example, if your target market is mostly Europe, we recommend using servers located there.

 

How many email address can be created with an account?

The default is 100 emails, 100 groups and 100 forwards, per domain, but if you hit those limits, we can assist to increase the limits.

 

Different flavors of Linux possible?

We prefer Debian Linux. It’s the most secure Linux system.

 

Is CDN included?

Yes, a world-class CDN is included completely for free.

 

Is it possible to get support for PHP 5 and PHP 7?

The default for your environment is PHP7, or PHP5 if you still would like this (although security support for this will stop in the near future so we discourage the use of it now).

Switching between versions for single websites is also possible via support.

 

Do you have an uptime guarantee?

We have an unguaranteed 99.99% uptime track record. We have an optional SLA that has a guarantee for the uptime (and restitution of 20% of the monthly package payment per hour of downtime up to 100%) and guaranteed support response times. We have a new SLA. Maybe this answer needs to be updated.

 

Is it possible to get SSH access to add new packages?

Yes, you can get user level SSH access to the managed server. Adding new packages is possible in collaboration with our support to make sure we can keep the managed server secure and stable. We generally support any common packages you or your developers want to use, such as NodeJS, Composer, NPM etc.

 

Support 24/7 possible? And where to call?

Yes, we have support teams around the world to provide support and respond to emergency issues with any of your servers. Our teams are automatically notified in case of down time. We can also add email and SMS notifications to automatically notify you in case of issues. For regular questions that are not urgent, we provide normal support during business hours in Bangkok. Once you sign up with us, you will receive an emergency support number.

 

Do you support Magento?

Magento is an open source e-commerce platform, that can be installed on our hosting, just like WordPress. So the answer is yes. But in many cases, Magento is used for large shops and that means they need many resources. So small shared hosting, might not be enough to make it run fast. In many cases, the Magento shop needs a dedicated managed server.

 

We host with a cloud provider such as Amazon EC2 / Amazon AWS / Microsoft Azure, why should we use you?

These are cloud hosting providers. This means, they just get servers with an operating system. But they don’t get any of the services that a web hosting provider gives them.

See our blog https://codeorange.co.th/why-you-should-not-do-your-own-hosting/

This is for IT/Technical teams who want to do hosting themselves. The article on our website talks about what the IT team needs to think about if they do web hosting themselves. Usually they don’t do have the knowledge there, so that’s a reason to outsource hosting to us.

 

What are the discounts for paying ahead?

Our pricing is monthly. If you pay one year in advance, we offer a 10% discount.

 

Mozilla Firefox 85.00 is Here!

By Rutger | January 30, 2021

The popular open-source web browser Mozilla Firefox finally released version 85.00. With significant updates including the much-awaited major privacy enhancement called network partitioning. Check out the major improvements and what’s been added and changed for the latest Firefox 85.00. What’s new? The Adobe’s popular software Flash Player is no longer supported by Firefox 85. “There is…

Update: Let’s Encrypt Extends Support for Android 7 or Older Devices for Three Years

By Rutger | January 13, 2021

Back in November, Let’s Encrypt an open certificate authority announced an end to its partnership with Identrust and to “Standing on Our Own Two Feet – Let’s Encrypt”. The supposed part ways will cause compatibility issues with Android 7.1.1 or older to not be able to access HTTPS websites.  In its new announcement, Let’s Encrypt has…

Apple and Cloudflare team up to stop your ISP from seeing which websites you visit

By Rutger | December 16, 2020

Apple and Cloudflare team up to develop a new internet protocol called “Oblivious DNS-over-HTTPS,” or “ODoH,” which can prevent Internet Service Providers (ISP) from knowing which websites you visit. When visiting a website the request sent can be logged and tells your ISP which websites you visited, down to the hostnames and subdomains. This information…

Standing on Our Own Two Feet – Let’s Encrypt

By Rutger | November 13, 2020

[Update] Let’s Encrypt Extends Support for Android 7 or Older Devices for Three Years Let’s Encrypt announced its partnership with IdenTrust will come to an end by September 1, 2021. Except for its own root certificate, Let’s Encrypt has been using a cross-signed certificate from IdenTrust. The decision to part ways is dubbed as the…

Sharing Meals with Students in Roi Et, Thailand

By Rutger | October 26, 2020

“If you make the world better for kids, you make the world better for everyone”. We have faced a lot of hurdles this year, and I know everyone can’t wait to put this year behind us and start anew.

Why using special DNS Servers is beneficial?

By Rutger | October 14, 2020

With the internet becoming an integral part of every business today, it has also increasingly become important that DNS servers remain stable, secure, and resilient against DNS attacks. By default, you’re most likely using your Internet Server Provider (ISP) DNS servers. DNS queries through ISP’s are vulnerable to attacks as it does not always use…

Make WordPress Websites Much Faster In 5 Steps

By Rutger | September 25, 2020

What can you do to make your WordPress website faster? A fast loading website provides an improved user experience and higher rankings in Google and that is good for your website/business.   1. Install a caching plugin What is it? Caching ensures that your page does not have to be “made” continuously. Making it costs…

New Let’s Encrypt SSL Certificates – Free SSL But Beware

By Rutger | September 18, 2020

We offer Let’s Encrypt SSL certificates for a few years now so that together we make the internet more secure. By removing the barrier that SSL certificates cost money, and by easily installing them by pressing a button in the control panel, there is virtually no reason not to use SSL anymore. It is good to…

Keep Your WordPress Site Safe in 6 Steps

By Rutger | September 11, 2020

This is a short but powerful guide on how to keep your WordPress website safe, and protected against hackers and other scum.  Roadmap Step 1: Make sure you have a good backup plan.Ask yourself this question. If your site is now suddenly deleted, can you restore a backup from 1 day back and also from 1…

Activate A Better Spam Filter For Free

By Rutger | September 4, 2020

The new spam filter that we introduced in 2017 works very well. Because of the positive feedback, we have decided to offer this permanently on all our packages without extra costs! You can drastically reduce spam with one click: Via the new account center on my.codeorange.co.th/login you will find an “Advanced Settings” tab under Email settings where you…