Frequently Asked Questions

Are the servers located in Thailand?

Yes, if you want. We have physical infrastructure in Thailand but also in every other continent. We recommend to host the website where most of the visitors of the website are, so if the target market is Thailand, we recommend Thailand. For example, if your target market is mostly Europe, we recommend using servers located there.


How many email address can be created with an account?

The default is 100 emails, 100 groups and 100 forwards, per domain, but if you hit those limits, we can assist to increase the limits.


Different flavors of Linux possible?

We prefer Debian Linux. It’s the most secure Linux system.


Is CDN included?

Yes, a world-class CDN is included completely for free.


Is it possible to get support for PHP 5 and PHP 7?

The default for your environment is PHP7, or PHP5 if you still would like this (although security support for this will stop in the near future so we discourage the use of it now).

Switching between versions for single websites is also possible via support.


Do you have an uptime guarantee?

We have an unguaranteed 99.99% uptime track record. We have an optional SLA that has a guarantee for the uptime (and restitution of 20% of the monthly package payment per hour of downtime up to 100%) and guaranteed support response times. We have a new SLA. Maybe this answer needs to be updated.


Is it possible to get SSH access to add new packages?

Yes, you can get user level SSH access to the managed server. Adding new packages is possible in collaboration with our support to make sure we can keep the managed server secure and stable. We generally support any common packages you or your developers want to use, such as NodeJS, Composer, NPM etc.


Support 24/7 possible? And where to call?

Yes, we have support teams around the world to provide support and respond to emergency issues with any of your servers. Our teams are automatically notified in case of down time. We can also add email and SMS notifications to automatically notify you in case of issues. For regular questions that are not urgent, we provide normal support during business hours in Bangkok. Once you sign up with us, you will receive an emergency support number.


Do you support Magento?

Magento is an open source e-commerce platform, that can be installed on our hosting, just like WordPress. So the answer is yes. But in many cases, Magento is used for large shops and that means they need many resources. So small shared hosting, might not be enough to make it run fast. In many cases, the Magento shop needs a dedicated managed server.


We host with a cloud provider such as Amazon EC2 / Amazon AWS / Microsoft Azure, why should we use you?

These are cloud hosting providers. This means, they just get servers with an operating system. But they don’t get any of the services that a web hosting provider gives them.

See our blog

This is for IT/Technical teams who want to do hosting themselves. The article on our website talks about what the IT team needs to think about if they do web hosting themselves. Usually they don’t do have the knowledge there, so that’s a reason to outsource hosting to us.


What are the discounts for paying ahead?

Our pricing is monthly. If you pay one year in advance, we offer a 10% discount.


WordPress Downgrade Plugin

By Rutger | August 14, 2020

If for some reason you run into an issue when you upgraded WordPress, you can simply restore the backup that you made (you made one, right?) If the issue is with WordPress core, and for example your theme does not (yet) support the new WordPress version, then it’s good to know there’s a downgrade plugin…

WordPress 5.5 “Eckstine”

By Rutger | August 11, 2020

[Upgrade issues? Check the downgrade plugin post] Here it is! WordPress 5.5 “Eckstine” is finally released. The 39th version of WordPress is named after the jazz musician Billy Eckstine. You can download the latest version of WordPress or update in your dashboard. With the new WordPress 5.5 “Eckstine”, your site gets new power as it is…

Two Factor Authentication (2FA) for Control Panel

By Rutger | August 11, 2020

The control panel already limits unauthorized login attempts to prevent anyone from accessing your sensitive information. You can also add an extra layer of protection by enabling two-factor authentication. Two-factor authentication also known as two-factor verification or 2FA is an additional step in the login process that requires users to present a piece of information that…

Google Resumes Its Attempt to Hides Full Addresses on Chrome 85

By Rutger | July 1, 2020

Over the years Google has tried to hide full URLs in Chrome’s address bar, despite the public backlash that came after every attempt, Google is pressing on with new plans to hide all parts of web addresses except the domain name. To test this, you have to download and install the Canary channel from the…

How to protect yourself from your ISP snooping on the websites you visit

By Rutger | June 21, 2020

TLDR; To prevent your ISP snooping on the websites you visit, you must not only change your browser settings, you most likely also need to change your DNS settings. Your Internet Service Provider (ISP) connects you to the internet, every request sent can be logged and tells your ISP which websites you visited, down to the hostnames…

Thai Database Leaks 8.3 Billion Internet Records

By Rutger | June 5, 2020

Thailand’s largest telecommunications company’s Advanced Info Service (AIS) urgently brought down one of its databases following a leak of more than 8 billion real-time internet records on millions of Thai internet users. The data breach was discovered by security researcher Justine Paine, who found an exposed ElasticSearch database online containing DNS queries and Netflow data…

What is the new Brave Browser about?

By Rutger | May 20, 2020

The internet took a deep dive into Brave Private Browser, to figure out why it has become increasingly popular to users. Here’s what you need to know to decide whether Brave’s for you.   What makes Brave browser special amongst other browsers is its speed and the privacy protection it provides to users, both a…

Keep your email safe from hackers and trackers using Firefox Private Relay

By Rutger | May 13, 2020

Firefox Private Relay is a new add-on service by Firefox maker Mozilla; the service is designed to reduce unwanted emails and spam by generating unique aliases acting as a proxy email service to hide the user’s email address from advertisers and spam operators when signing up for a web form. The service entered testing last month…

Zoom’s 5.0 Update Improves Encryption, Adds Meeting Security Features

By Rutger | May 7, 2020

As the COVID-19 virus spread across the globe, the business landscape was forced to make a number of swift changes. Almost overnight, the video conferencing app Zoom becomes the go-to option to hold lessons, business meetings, and sensitive discussions. The surge in popularity, the firm was also bombarded for issues related to its privacy and…

How to Change PHP Version of Your Websites

By Rutger | May 5, 2020

Update: PHP 7.4 is available (August 2020) While it is a best practice to always use the latest version of PHP, compatibility is also an important factor to consider before upgrading. Starting May 2020 it is now possible to choose which PHP version your account uses via the Control Panel.   Note: this is done per account (username),…