Thailand Agency Hosting Survey

General Business
Who are you: We want to gauge the total marketing, design and development industry within Thailand and then you can see how your agency fit’s into the marketplace.
You primarily are a
- marketing agency,
- a web design agency,
- a web development agency or
- We really do all 3.
How many people make up the total team at your agency?
- 1,
- 1-10,
- 11-20,
- 30-50,
- 50-100,
- 100+
How long has your company been providing services to clients?
- < 1 year,
- 1-3 years,
- 3-5 years,
- 5-10 years,
- 10+ years
Which of these do you provide services to.
- Local (thai companies and international companies operating within Thailand).
- Other SE Asian companies.
- International (western) companies operating outside Thailand.

Do you package or provide website maintenance (including hosting) to your clients?
- Yes
- No
Which of these do you include in your maintenance packages?
- Hosting
- Website security updates (eg WordPress updates)
- Content Updates
- Plugin/Coding Fixes
- Marketing (ie SEO)
- Other
How difficult do you find it to sell these services and packages to your clients?
Very Difficult Difficult Neither Difficult, Nor Easy Easy Very Easy
What is the biggest challenge in selling these services and packages to your clients?
- The price we charge vs what clients want to pay.
- Our prices compared to competition (local or international).
- Being able to provide a good service at our current prices.
- Being able to charge a premium price for our services.
- Covering the cost of services, such as hosting, in our packages.
- Other - please type.
Are your maintenance/hosting packages valuable (revenue wise) to your business?
- Yes
- No
If no, why do you think that is?
As overall monthly revenue, approximately what percentage makes up your maintenance/hosting packages to your clients?
- Minimal/nothing,
- <10%,
- 11-25%,
- 26-50%,
- 51-75%
- More than 75%.
- I’d prefer not to say/I’m not sure.

Your Hosting Service And Set Up
The following questions, relate to the hosting your agency uses, your views on your hosting and your client views on hosting services.
Is your current hosting provider.
- A local Thai company.
- An international/overseas company.
- Both (we use multiple providers).
- None, we do everything ourselves (ie using AWS).
Which of these do you use for your web hosting for client websites?
- We use shared hosting from a hosting provider.
- We use a VPS/server service provider and manage everything ourselves.
- We use a managed VPS/server service provider.
- Our customers decide where they host their website (we don’t do any or rarely host websites).

The next few questions ask you about the importance of hosting for your agency and what you rely on to run your business.
How important do you feel is the quality of the service you get from your hosting provider, to the success of your business?
Very Important Important Somewhat Important Neutral Not Important
How important do you feel is the quality of service you get from your hosting provider, to the success of your clients websites?
Very Important Important Somewhat Important Neutral Not at all important
Which of these best describes your current feeling about hosting services in your Agency?
- It’s an expense we have to have to run our business. It costs us money.
- It’s an expense, but we make money on the hosting service we provide to clients, so we are are happy as it generates some revenue.
- We see hosting as an important part of providing good services to our clients. They are happy and they pay for high quality services.
Are you generally happy with your current hosting provider that your Agency uses?
Very Happy Happy Neutral Unhappy Very Unhappy

Your Email Address:
Agency Name:
Your Name:
First Last
Your Email:
Your Contact Phone Number:
Your Agency's Address
**Please note that depending on the number of survey responses, it may take a few weeks for us to get the thank you box to you - as our team will hand deliver them. We thank you for your patience.

THAILAND AGENCY SURVEY 2018